Big Bad Wolves and the Lure of Lucre
Everyday at work I overhear people in cubes around mine calling up the 1-800 numbers of credit card companies and cable TV companies and many others and complaining about some extra charge or another. Over the past year I've realized that big corporations with these fancy slogans and mission statements and ethics codes so completely lack scruples. I'm beginning to wonder if there is even one company that I can truly trust.
I don't understand why large corporations care about increasing profits at the cost of good ethics. I have umpteen examples of this, some of which I want to go over here, with the aim of warning other people about it.
Best Buy
My latest episode was with Best Buy. I bought a camera about 2 years ago and was sold a service plan alongwith it. The salesperson at the time claimed that no matter how tiny the problem with the camera, I could get a store coupon to buy something else at the store. Today when I went back to BestBuy to hopefully get a coupon to buy another camera, they told me that I don't have a replacement plan. So it only allows for the camera to be repaired but won't get a coupon or anything.
Comcast
I signed up for a Comcast high-speed internet connection with an online specials provider. I am sure it is a part of Comcast itself because they don't really care whether the special was actually applied. Instead of being billed 20$ a month, the bill shows up as 45$ a month. After repeatedly calling their numbers for 3-4 days I was asked to go with a copy of the order online to a local store. Comcast then claims that the printout doesn't mention anything about the deal, which was happily excluded by the ComcastSpecials provider.
Correction: Comcast did correct this situation after the phone calls and store visit.
Cingular
When you sign up they claim the plan is 39.99 per month. Later they dab on some additional charges... Universal Connectivity Fee, Federal XXX Charge and what not. These are not taxes but fees that Cingular takes from you because the Government takes it from them. How convenient, and because they have a few hundred of millions of customers, this means Cingular gets that much money more.
Credit Card Companies
Don't even get me started. They are a little better because they quickly remove charges when you call them, but other than that they take every opportunity to sneak some extra money out of your pocket.
Why do they stuff like this?
Here's what I think. Just to raise the company's stock value at any price.
What can we do?
Be really careful. Read everything. Keep good records. Beyond a point there is alternative but to fight and make a lot of noise.



